Welcome to West Farm Surgery

We as a primary healthcare team feel that every patient matters, we want to put that at the heart of the service we provide. Our primary health care team have agreed we will work towards these aims.

Patient care

  • We want to offer high quality, personalised care
  • We want to treat our patients with respect and dignity
  • We aim to provide healthcare in a safe and accessible environment for all
  • To listen to and respond to patient needs

Healthy lives

  • We seek continuous improvement in the health status of the whole practice population
  • We would like to support our practice population to make healthy life choices
  • We also want to help our team have healthy working lives

Working together

  • Great teamwork is crucial to the successful running of the practice
  • We value our cohesive team-based approach which we will invest in and develop
  • Effective communication, respect and a positive attitude are important for us as an effective team
  • We will look outside the practice to work with third sector or primary care networks if this will improve patient experience

Open and honest

  • We aim to be open within the team and with our patients if a mistake has been made
  • We support a positive blame free culture to ensure we learn from significant events and continue to improve safety.

Innovation

  • We will be open to new technologies and ways of working to provide the best care in a resource poor climate
  • We aim to do this without losing the traditional values of a family practice

Expectations of our patients

In return we thank our patients for treating us with respect:

  • Arriving on time
  • Cancelling appointments promptly
  • Being patient when we are very busy
  • Not shouting or using aggressive language or actions

This website has been developed to help our patients manage their health and well being with access to local services in your area, as well as information about our Practice, and signposting you to the service you need. We welcome any comments or suggestions you may have.

Request appointments & repeat prescriptions online

Book appointments with your GP, nurse or clinician at a time that suits you and request repeat prescriptions from your PC, tablet or smartphone.

News & Announcements

**Surgery Closed**

The surgery will be closed from 1.00pm Thursday 8th July 2021 and reopen at 8.20am Friday 9th July 2021 this is for staff training. If you require any medical advice

COVID-19 Vaccine Information 

If you are over 70 or have a shielding letter and you have not had your COVID vaccination yet, please book an appointment with a member of the surgery team;

LIVI – A New Way to See a GP

See a GP by video with Livi. Even at the weekend Patients of West Farm Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions

Appointments at the surgery

For the forseeable future if you are requesting an appoinment with the doctor this will be a telephone consultation in the first instance. During the call you and the doctor

Coronavirus has no race.

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if; You have had these symptoms

Alert

Patient Information

**Surgery Closed Thursday Afternoon 08.07.2021**

The surgery will be closed for staff training from 1.00pm Thursday 8th July and re-open at 8.20am Friday 9th July this is for staff training.   If you need medical assistance or advice that cannot wait until the surgery re-opens please telephone Northern Doctors Urgent Care on 03001233112 and the call handler will be able to help you.