West Farm Surgery

Patient Access

Welcome to West Farm Surgery

We as a primary healthcare team feel that every patient matters, we want to put that at the heart of the service we provide. Our primary health care team have agreed we will work towards these aims.

Patient care

  • We want to offer high quality, personalised care
  • We want to treat our patients with respect and dignity
  • We aim to provide healthcare in a safe and accessible environment for all
  • To listen to and respond to patient needs

Healthy lives

  • We seek continuous improvement in the health status of the whole practice population
  • We would like to support our practice population to make healthy life choices
  • We also want to help our team have healthy working lives

Working together

  • Great teamwork is crucial to the successful running of the practice
  • We value our cohesive team-based approach which we will invest in and develop
  • Effective communication, respect and a positive attitude are important for us as an effective team
  • We will look outside the practice to work with third sector or primary care networks if this will improve patient experience

Open and honest

  • We aim to be open within the team and with our patients if a mistake has been made
  • We support a positive blame free culture to ensure we learn from significant events and continue to improve safety.


  • We will be open to new technologies and ways of working to provide the best care in a resource poor climate
  • We aim to do this without losing the traditional values of a family practice

Expectations of our patients

In return we thank our patients for treating us with respect:

  • Arriving on time
  • Cancelling appointments promptly
  • Being patient when we are very busy
  • Not shouting or using aggressive language or actions

This website has been developed to help our patients manage their health and well being with access to local services in your area, as well as information about our Practice, and signposting you to the service you need. We welcome any comments or suggestions you may have.

Request appointments & repeat prescriptions online

Book appointments with your GP, nurse or clinician at a time that suits you and request repeat prescriptions from your PC, tablet or smartphone.

News & Announcements

LIVI – A New Way to See a GP

See a GP by video with Livi. Even at the weekend Patients of West Farm Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions

Appointments at the surgery

**Always dial 999 in a life-threatening emergency** How are we working now? We may need to speak to you by phone to decide how best to help you. Appointments may

Coronavirus has no race.

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if; You have had these symptoms

yellow rotary telephone

Telephone Answering

Between 1.00pm and 2.00pm everyday the surgery doors are closed and call are answered via a telephone answering machine. If you need advice or assistance that cannot wait until the

Evening and Weekend Appoitments

Extended Access Hubs Need an evening or weekend appointment?  TyneHealth (North Tyneside’s GP Federation) provides patients in North Tyneside with the opportunity to book appointments n local Extended Access GP

Prescription Line

The prescription line is open from 8.30am Monday to 5.30pm Friday.  You will no longer be able to place your prescription request via the telephone outside these times.  We are

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.


Important Surgery Notifications

**Friday 2nd December 2022**

Due to a high level of administrative staff sickness the practice will have reduced telephone capacity from 1.00pm to 6.00pm today.  If you have an urgent issue that you need to speak to us about during this time that cannot wait until the  phones lines fully re-open on 05.12.2022 please telephone 07568913333.

The surgery otherwise remains open.