It’s easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provsion of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP.
If you receive stoma products form your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over bank holidays, or when we are closed.
If you need help with NHS costs or need to find out if you can get free Prescriptions please click the button below for further information.
How to order
If you are aged 16 or over and have internet access you can request your prescriptions on line. You will need to register for this service – please contact the surgery for more details. Please see Patient Access link above. We would like to encourage all our patients to use the online ordering system as it is safe and secure and efficient.
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).
Please phone your request on 0191 2381770. This is a 24/7 answering service and you will hear a recorded message asking you to leave your details and the items required.
When will my Prescription be ready?
We ask that you give us 48 hours to process a prescription. This does not include weekends. If you request a prescription at the weekend it will not be with your pharmacist until Tuesday afternoon. We endeavour to turn prescriptions around in a tighter time frame but this is not always possible.
The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication. Hospital requests for change of medication will be checked by the GP. We will issue medications intended for ongoing use once we have communication, such as a discharge letter, confirming the treatment from the hospital. If we have agreed to prescribe the medication then your prescription should normally be ready by the next day.