West Farm Surgery

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Patient Access

Order a Repeat Prescription

It’s easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

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If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provsion of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP.

If you receive stoma products form your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over bank holidays, or when we are closed.

If you need help with NHS costs or need to find out if you can get free Prescriptions please click the button below for further information.

How to order


If you are aged 16 or over and have internet access you can request your prescriptions on line. You will need to register for this service – please contact the surgery for more details. Please see Patient Access link above. We would like to encourage all our patients to use the online ordering system as it is safe and secure and efficient.

In person

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

By post

You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).


Please phone your request on 0191 2381770.

The prescription line is open from 8.30am Monday to 5.30pm Friday.  You will no longer be able to place your prescription request via the telephone outside these times.  We are encouraging patients who have access to the internet to register for online services to request their repeat medication and this can be done via reception.  

To order your prescription please leave your name, date of birth, address and the name of all the items you require.   Your prescription will be ready for collection in 2 working days.

When will my Prescription be ready?

We ask that you give us 48 hours to process a prescription. This does not include weekends. If you request a prescription at the weekend it will not be with your pharmacist until Tuesday afternoon. We endeavour to turn prescriptions around in a tighter time frame but this is not always possible.

Medication reviews

The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication. Hospital requests for change of medication will be checked by the GP. We will issue medications intended for ongoing use once we have communication, such as a discharge letter, confirming the treatment from the hospital. If we have agreed to prescribe the medication then your prescription should normally be ready by the next day.