West Farm Surgery

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Patient Access

Consult with a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.

This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.

Need to speak with someone when the surgery is closed?

Call 111

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

If you have an emergency please call 999

Get immediate help from your local pharmacy

Visit a pharmacy for healthcare advice without an appointment

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.

Walk in Centres

Newcastle – Molineux Street Walk-in Centre, based at the Molineux Street NHS Centre, off Shields Road, Byker. Open 8.00am – 8.00pm, seven days a week, including bank holidays. No appointment needed. 

Tel: 0191 275 5862

North Tyneside General Hospital Urgent Care -As of 1 October 2018 this is a GP-led urgent treatment centre. You can book an appointment  24 hours a day, seven days a week via NHS 111. There is also walk-in access also available from 8am – midnight (after 11pm please call NHS 111 for advice).

Sexual Health advice & help

If you are concerned or want to talk about any aspect of your sexual health, you can make an appointment in confidence at your local NHS sexual health service.

Telephone : 0191 2292999

Get immediate help for minor injuries

Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception

Dental Emergency?

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

Do you have a social need?

If you have a social need our specially trained care navigator Kelsey Malaburn can signpost you to lots of different services that may be able to help you.

The practice has recently implemented a new service for patients Primary Care Navigation. Kelsey Mallaburn receptionist has undergone extensive training and is now our practice Primary Care Navigator. Kelsey can help guide you towards local community groups, services and organisations for support, advice, activities and more without the need to see the GP or nurse.

Please download or view our Primary Care Navigator leaflet shown below:

Call Kelsey Mallaburn Primary Care Navigator on 0191 2381771 for further information

Need a form or a letter?

If you need a sicknote, or a letter to support a housing application or benefit review then please contact reception for advice.

We ask you to complete a form for all “To Whom it May Concern” letter requests outlining what the letter is for and what you hope it will evidence. The doctor will review your records and if they feel able to do this will then let you know. There is a £25 charge for all “To whom it may concern” letters as this is Non-NHS work for our already very busy administration team.

Have you tried self-care?

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of the ailments best treated by yourself are:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

Arrange an appointment with the Practice Nurse

The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.

The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a doctor’s appointment will always be available should you prefer but you may get an earlier appointment if you opt to consult the nurse practitioner.

See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, immunisations, diabetes management, asthma care, COPD (heart) care, free health checks for 40-70 year olds, travel advice, removal of stitches and clips etc.

Call the surgery on 0191 2662215 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our doctors?

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor. When you request an appointment our reception staff will ask you why you need an appointment. Please do not be offended. This is to ensure that you are seen at the right time by the right professional. We are particularly concerned to make sure that you do not have an urgent problem that may need managing sooner than our next routine appointment.

You can also book an appointment online. Click below for further information.

Call the surgery on 0191 2662215 to arrange an appointment with a doctor

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.