West Farm Surgery

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Patient Access

Appointments at the surgery

**Always dial 999 in a life-threatening emergency**

How are we working now?

We may need to speak to you by phone to decide how best to help you.

Appointments may be triaged first as this helps keep you safe and makes sure the people with the greatest need are seen first This could result in a phone or video appointment or a face to face appointment, whichever is best for your situation.

What is triage?

A trained health professional assesses your needs to decide how best to support you, they will consider

  • who could be best to help you – a doctor, nurse, or other healthcare professional
  • what kind of appointment is best – to be seen in person or a phone or video consultation
  • whether help from another health service is more appropriate for example pharmacy, urgent treatment centre etc.

Why do receptionists ask personal questions?

GP reception staff are a vital part of our healthcare team. By asking you questions they can help direct you to the best support. They are skilled in assisting with triage and treat all information in confidence.

We ask everyone to please respect our reception team – abuse of any kind is not acceptable.

Help us to help you

Health services continue to be under pressure and we know at times it’s difficult for us all. We appreciate everyone’s understanding and support, so please continue to help by

  • wearing a face mask in all healthcare settings         
  •  being kind and patient with practice staff
  • washing/sanitising your hands                              •
  • being open to use our services a bit differently
  • not coming into a healthcare setting if you have Covid-19 or norovirus symptoms