West Farm Surgery

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Patient Access

Welcome to West Farm Surgery

We as a primary healthcare team feel that every patient matters, we want to put that at the heart of the service we provide. Our primary health care team have agreed we will work towards these aims.

Patient care

  • We want to offer high quality, personalised care
  • We want to treat our patients with respect and dignity
  • We aim to provide healthcare in a safe and accessible environment for all
  • To listen to and respond to patient needs

Healthy lives

  • We seek continuous improvement in the health status of the whole practice population
  • We would like to support our practice population to make healthy life choices
  • We also want to help our team have healthy working lives

Working together

  • Great teamwork is crucial to the successful running of the practice
  • We value our cohesive team-based approach which we will invest in and develop
  • Effective communication, respect and a positive attitude are important for us as an effective team
  • We will look outside the practice to work with third sector or primary care networks if this will improve patient experience

Open and honest

  • We aim to be open within the team and with our patients if a mistake has been made
  • We support a positive blame free culture to ensure we learn from significant events and continue to improve safety.

Innovation

  • We will be open to new technologies and ways of working to provide the best care in a resource poor climate
  • We aim to do this without losing the traditional values of a family practice

Expectations of our patients

With these rights come some responsibilities and for patients this means

  • Treating our staff in a respectful and courtesy way.
  • Attending your appointment on time
  • Cancelling appointments promptly
  • Being patient when we are very busy
  • To give 48 hours notice when requesting a repeat prescription.

This website has been developed to help our patients manage their health and well being with access to local services in your area, as well as information about our Practice, and signposting you to the service you need. We welcome any comments or suggestions you may have.

Request appointments & repeat prescriptions online

Book appointments with your GP, nurse or clinician at a time that suits you and request repeat prescriptions from your PC, tablet or smartphone.

News & Announcements

Think pharmacy first

Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns, and now community pharmacies can offer treatment for seven common conditions without patients needing to see a GP.

Registering for Online Services

Following the clinical system change over, all patients using online services will be required to re-register for this service using the NHS app from Friday 1st March 2024. Please follow the

The NHS App found in 22.6 million pockets across England

The NHS App is a simple and secure way to access a range of NHS services and information on your smartphone or tablet. Millions of people are already using the NHS App to manage their health the easy way from the comfort of their homes.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.